Refund policy
When a subscription can be refunded, how to raise a request, and what we need in order to assess it fairly.
Last updated: October 6, 2026
The principle
A Diablo IPTV subscription is a digital service that begins as soon as your details are issued. Our approach is straightforward: if the service does not work and we cannot make it work, you should not be left out of pocket. If it works and you have changed your mind, that is a different conversation.
Before you ask for a refund
Most refund requests arrive because something is not playing, and a good proportion of those turn out to be fixable in a few minutes. Please work through the troubleshooting checklist and tell us what you found. If the cause is at our end we will sort it; if it is a network or device problem we will say so plainly, and that is useful information whatever happens next.
Go to the troubleshooting checklist
When a refund is likely
- The subscription was never delivered, or the details issued never worked.
- There is a fault at our end that we cannot resolve within a reasonable time.
- You were charged an amount other than the one confirmed to you, or charged twice.
- You were told before ordering that something specific would be available and it was not.
When a refund is unlikely
- The service works but your internet connection cannot carry it reliably. We will help you establish which it is, and we will be honest about the answer.
- Your device or your chosen player cannot run it, where that was identifiable before you ordered.
- A particular channel or title is unavailable, where no assurance about it was given before you ordered.
- A substantial part of the subscription period has already been used.
- The subscription was suspended or ended because the terms were broken.
How to raise a request
- Use the conversation you ordered in It already contains the order, the amount and the dates, which saves you repeating any of it.
- Say what the problem is and what you have tried Device, player app, exact error, and which troubleshooting steps you worked through.
- Give us a chance to fix it A fair proportion of problems are resolved at this point, which is usually what you wanted more than your money back.
- If it cannot be fixed, we assess the request Against this policy, and we tell you the outcome and the reason for it.
How refunds are paid
An approved refund is returned by the method you paid with wherever that is possible. How long it takes to appear depends on the payment provider rather than on us.
Your statutory rights
Nothing in this policy removes or limits any right you have under the consumer law that applies to you. Where that law gives you more than this policy does, the law applies.
If you disagree with the outcome
Say so, and explain why. We would rather look at a decision again than have you escalate it elsewhere. Contact routes are on the contact page.